Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Time

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Tracking included
  • Available worldwide (excluding some remote areas and parts of Asia)

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Tracking included

International Shipping Notes

  • We ship globally, excluding certain remote areas and parts of Asia
  • Customs duties and international taxes are the responsibility of the customer
  • Delivery times may vary due to customs processing

Returns & Exchanges Policy

At Cosmetics Now Store, your satisfaction is our top priority. We want you to love every beauty and wellness product you purchase from us. If you’re not completely satisfied, our hassle-free return and exchange policy is here to help.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order.

Condition Requirements

To be eligible for return or exchange, items must meet the following conditions:

  • Products must be in original, unopened packaging
  • All seals and safety tabs must be intact
  • Items must be in resalable condition
  • Original receipt or order confirmation required

Non-Returnable Products

For health and safety reasons, the following product categories cannot be returned or exchanged:

  • Fragrance Sets (once opened or seal is broken)
  • Dental Care products (for hygiene reasons)
  • Beauty Care items with broken seals
  • Opened Flower Essences and liquid products

Return & Exchange Process

1Submit Your Request

Email our customer care team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Template:
Dear Cosmetics Now Store Team,

I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number] Order Date: [Date of Purchase] Product(s) to Return: [Product Names] Reason for Return/Exchange: [Please specify] Preferred Resolution: [Refund/Exchange for specific product] Contact Information: [Your Email and Phone Number]
Thank you,
[Your Name]

2Receive Authorization

Within 1-2 business days, you’ll receive:

  • Return authorization number
  • Shipping instructions and return address
  • Pre-paid shipping label (if applicable)

3Ship Your Return

Package your items securely including:

  • Products in original condition
  • Original packaging and accessories
  • Copy of your return authorization
  • Original invoice or order confirmation

4Processing

Once we receive your return:

  • We’ll inspect items within 3-5 business days
  • You’ll receive email confirmation of approval
  • Refund or exchange processed immediately after approval

Refund Information

Refund Timeline

  • Credit Card Payments: 5-10 business days to reflect on your statement
  • PayPal Payments: 3-5 business days to process
  • JCB Payments: 7-14 business days for international processing

What’s Refunded

  • Full product price
  • Applicable taxes

What’s Not Refunded

  • Original shipping charges (unless due to our error)
  • Return shipping costs (unless due to defective products)

Exchange Process

  • Choose a replacement product of equal or lesser value
  • If exchanging for a higher-priced item, pay the difference
  • Exchanges processed after we receive and inspect your return
  • New items shipped via your original shipping method

Important Notes

  • International returns may take additional processing time
  • We cannot process returns without authorization numbers
  • Damaged or defective products must be reported within 7 days of receipt
  • Customs duties and international taxes are non-refundable
  • All returns must be sent to our address: 3495 Mount Tabor, AUBURN, US 42206

Contact Our Beauty Care Team

Have questions about our shipping or return policy? Our dedicated customer care team is here to help!

Email: [email protected]

Response Time: 1-2 business days

Address: 3495 Mount Tabor, AUBURN, US 42206

We’re committed to ensuring your experience with Cosmetics Now Store is as beautiful as our products. Thank you for trusting us with your beauty and wellness needs!